Click the Accept button to accept the terms of use.Go to the Community Knowledge tab to publish Community Knowledge Articles to the Knowledge Center Click here to learn more about the Publish option.Click the Save Publish button to accept the terms and conditions on behalf of your institution.Publish all past Cases, and Cases created from this day onward.Go to the Publish tab to make your Cases searchable by the Ex Libris customer community Share Cases & Knowledge with the User Community
Messages to Ex Libris Customers – Notifications about changes to Support hours (during holidays, etc.).Articles – receive notifications highlighting new and valuable content in the Knowledge Center.Product Notifications – check the Products to get product news via email, including alerts from the Ex Libris Status page:.Go to the Email Preferences tab to subscribe to: Setup Product News & Information Notifications For products hosted by Ex Libris, look for the “Instance Name on Status Page” which provides the name of the Instance where your Asset is hosted, as shown on our System Status Page.Click an Asset to see some general information on the Asset.See a list of Assets (products) for which you can submit Cases to Exlibris Support.Published Cases (Cases published by the Ex Libris customer community).My Consortium Cases (Cases from other institutions in your Consortium).My Account Cases or My Account Open Cases.Create a list of Cases by Asset (Product), Category, Status, and more.View/Edit My Account Cases or My Account Open Cases (Cases created by other staff from your institution).
You can also go directly to the Support Portal at. The Knowledge Center also provides open access to Ex Libris documentation, Knowledge Articles, Training videos, and other product information. You can connect to the Support Portal via the Ex Libris Knowledge Center and click the Submit a Case button, or click the More Sites menu and select Ex Libris Support Portal. Now that you have activated your account, here’s an overview of the features available via the Ex Libris Support Portal.
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